Crown9 respects the privacy of every user. This Privacy Policy transparently explains how we collect, store, use, and protect your personal information when you use the Crown9 platform in Malaysia.
Below are the core principles that guide how Crown9 handles the personal data of all our Malaysian users.
Welcome to the Privacy Policy Crown9. This document clearly and transparently explains how Crown9 ("we", "platform", "company") collects, processes, stores, and protects your personal data ("you", "user", "member") when you use the Crown9 betting entertainment platform in Malaysia.
Crown9 is fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia and all applicable privacy legislation in force. We believe privacy is a fundamental right of every user, and we take this responsibility very seriously.
By registering and using Crown9's services — including Malaysia Super League Sports Betting, live casino, jackpot slots, badminton, e-sports, and all other games — you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please contact us before continuing to use the platform.
Note: This Privacy Policy should be read together with Terms & Conditions Crown9. Together, these two documents constitute the entire agreement between you and Crown9 regarding your use of the platform and the protection of your personal data.
Crown9 collects your personal data through several means — directly (when you register or submit information), automatically (through your use of the platform), and occasionally through legitimate third parties. Below is a detailed breakdown of the types of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | Account registration, age verification (18+), KYC |
| Contact Information | Malaysian phone number, email address, residential address | Account communications, transaction notifications |
| Financial Information | Malaysian bank account numbers, e-wallet owner names (TNG, GrabPay, DuitNow) | Processing deposits and withdrawals in RM |
| Verification Documents | MyKad copy, bank statements, utility bills | KYC process, fraud prevention, and anti-money laundering |
Crown9 uses your personal data only for legitimate and necessary purposes. We do not use your data for any purpose not stated in this Privacy Policy without your prior consent. The following are the primary purposes for which your data is used:
Marketing: You may opt out of receiving Crown9 marketing emails or SMS at any time by clicking the "unsubscribe" link in our emails or by contacting the support team. Opting out of marketing does not affect important transactional communications related to your account.
Crown9 does not sell your personal data to any third party for commercial purposes. However, in certain limited and lawful situations, we may need to share your data with the following parties:
All third parties receiving data from Crown9 are bound by strict data protection agreements and are permitted to use that data only for the specified purposes. Crown9 is not responsible for the privacy practices of third parties that fall outside our direct control.
Crown9 employs multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, destruction, or disclosure. Key measures we have in place include:
Shared Responsibility: While Crown9 maintains robust security measures, the safety of your account also depends on your own actions. Always use a strong password, never share your login credentials, and ensure you only access Crown9 through the official website crown9.biz.
Crown9 uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. Cookies are small text files stored on your device when you visit the Crown9 website.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Crown9 platform. For more information on managing cookies, refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data processed by Crown9. Below are those rights and how to exercise them:
How to Exercise Your Rights: To exercise any of the above rights, contact the Crown9 support team via 24/7 live chat or email us at privacy@crown9.biz. We will process your request within 21 business days. Crown9 does not charge any fees for reasonable data rights requests.
Crown9 takes the protection of minors extremely seriously. The Crown9 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data of individuals under the age of 18.
Should Crown9 discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that information and close the account in question. If you believe that someone under the age of 18 has registered on Crown9, please contact us immediately via privacy@crown9.biz.
Crown9 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by Malaysian law. Below are our general data retention guidelines:
| Data Category | Retention Period |
|---|---|
| Active account information | For the duration of the active account + 7 years after closure |
| Financial transaction records (RM) | 7 years (tax & AML legal requirements) |
| Support communication logs | 3 years from the date of last communication |
| KYC documents (MyKad, bank statements) | 7 years from the date of submission |
| Technical & security log data | 90 days |
| Marketing data (with consent) | Until you withdraw your consent |
Upon expiry of the retention period, data will be securely deleted or anonymised in accordance with Crown9's data disposal procedures, which comply with applicable security standards.
Crown9 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, industry practices, or new technological developments. Any changes will take effect immediately upon the updated version being published on the Crown9 website.
For material changes — that is, changes that significantly affect your privacy rights — Crown9 will notify you through:
Your continued use of the Crown9 platform following any amendments to this Privacy Policy will be deemed as your acceptance of those changes. We recommend reviewing this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Crown9 handles your personal data, please contact Crown9's Data Protection Officer through the following channels:
Complaints to the Authorities: If you are not satisfied with how Crown9 has handled your privacy complaint, you have the right to lodge a complaint with Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority in Malaysia.
Crown9 platform usage rules — accounts, deposits, bonuses, betting, and more.
Read Terms & Conditions →Tools and guides to help you play responsibly and stay in control at Crown9.
Read This Guide →Answers to the most common questions about Crown9 accounts, privacy, and payments.
View FAQ →This Privacy Policy is Crown9's written commitment to every Malaysian player. We encourage you to read this document thoroughly and to reach out if you have any questions. Your privacy is not merely a legal obligation for us — it is a core value we have held since Crown9 was founded in 2018. Thank you for trusting Crown9 as your online entertainment platform.
With 256-bit SSL security, full Malaysia PDPA compliance, and an unwavering commitment to data privacy, Crown9 is the top choice for Malaysian players who put security first. Register today with a minimum deposit of just RM 10.